Associate DevOps Engineer, Hewlett Packard Enterprise

Associate DevOps Engineer

Hewlett Packard Enterprise

Location:

United Kingdom, Manchester

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking an enthusiastic and motivated Associate Cloud Engineer to join our Field Engineering team. In this role, you will provide technical support, assist with customer installations and configurations, and contribute to ongoing customer success. As a junior-level Cloud Engineer, you should have a basic understanding of server virtualization, public and private cloud concepts, scripting, automation, and orchestration. You will have the opportunity to work with cutting-edge technologies and gain valuable experience in cloud engineering, automation, and customer service.

Job Responsibility:

Assist with post-sales installation and implementation of Morpheus for customers, ensuring their business requirements are met
Engage with customers through various communication channels to provide technical guidance and troubleshoot Morpheus-related issues
Gather technical and business requirements from customers and partners to understand their needs and align company deliverables accordingly
Remain up-to-date on Morpheus and ecosystem technologies, adhering to company methods and procedures
Provide third-level troubleshooting support, analyzing and resolving complex technical problems
Support and contribute to the implementation of enterprise-scale solutions using emerging platforms and technologies
Deliver excellent customer service, responding to customer cases promptly and effectively
Communicate technical instructions to customers without direct access to their systems or networks
Contribute to ad hoc advisory tasks, occasional QA input, and pre-sales proof-of-concept (POC) support
Collaborate with cross-functional teams to ensure successful project outcomes and customer satisfaction

Requirements:

Foundational understanding of technical architectures that allows you to logically troubleshoot any environment
Understanding of core compute, storage, virtualization, and networking topology and devices
Experience in public cloud technologies such as AWS, Azure or GCP
Hands on experience with virtualization technologies, containers, configuration management, IaC and ITSM tools
Understanding of web application architectures
Excellent verbal communication skills
comfortable giving presentations and speaking in front of an audience
Strong communication with users, sponsors and stakeholders to determine evolving needs
Exceptional ability to listen, assess and document information from client
Troubleshooting techniques for parsing and dissecting log files

Nice to have:

Basic programming fundamentals and experience with Ruby, Ansible, Python, Java, GoLang, Groovy, PHP, Git, Bash or PowerShell
Windows Server and Linux Server Administration
Systems or DevOps experience
Configuration management and IaC experience
University degree desirable
Experience in a customer facing role including technical support, pre-sales or consulting

What we offer:

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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