Associate Human Resources Operations Representative, Wells Fargo

Wells Fargo

Location:

Philippines, TAGUIG CITY

Category:

Human Resources

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Associate Human Resources Operations Representative to perform a variety of routine human resources tasks pertaining to company policies, benefits, payroll, training, time away or any other related inquiries, in a service center or human resource department environment.

Job Responsibility:

Perform a variety of routine human resources tasks pertaining to company policies, benefits, payroll, training, time away or any other related inquiries, in a service center or human resource department environment
Work within internal human resources information systems (HRIS
such as ServiceNow and Workday) to assist in resolving basic issues or inquiries
Assist employees on human resources related issues using developing knowledge of company personnel policies and procedures
Review employee files and furnish information to authorized persons
Receive direction from supervisor regularly and escalate questions and issues to more senior roles
Support human resources operations
seek ways to improve processes within established procedures
Support customer queries for at least three core skills (Payroll, NH Benefits, Qualified Events)
Process simple to moderately complex queries in trained skill areas (can be with guidance from senior HR reps or manager)
Provide quality Tier 1 level support or first contact resolution for customers using the Employee Care resources (i.e., procedures, knowledge articles, alerts, etc.)
Ensure quality documentation for cases
Coordinate with leadership for resolution of queries not addressed in Employee Care resources
Provide positive customer experience to employees

Requirements:

6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
With at least 6+ months of contact center experience
Preferably with HR Contact Center experience
With experienced in supporting different channels such as phones, chat or email
Knowledgeable in Workday, ServiceNow or Contract Resource Tool
Good problem solving and analytical skills
Able to accurately process high volume of work within established deadlines
Amenable to work on shifting schedule, mostly catered to US time
Amenable to work on selected PH/US Holidays

Nice to have:

Good problem solving and analytical skills
Amenable to work on shifting schedule, mostly catered to US time
Amenable to work on selected PH/US Holidays

Additional Information:

Job Posted:

March 28, 2025

Expiration:

April 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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