At Your Service Agent/ Agent Call Center Hotel, Marriott Bonvoy

At Your Service Agent/ Agent Call Center Hotel

Marriott Bonvoy

Location:

Romania, Bucharest

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The At Your Service Agent/ Agent Call Center Hotel role involves answering, recording, and processing all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. The agent will operate the telephone switchboard, process guest requests for wake-up calls, and connect and direct calls to the appropriate extension. They will also receive, record, and relay messages accurately, log all guest requests or issues into the computer, and follow up with guests to ensure their requests have been resolved. Additionally, the agent will provide information to guests about room features, property amenities, and local areas of interest, and may process room service orders and assist guests with accessing internet and guestroom entertainment.

Job Responsibility:

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
Operate telephone switchboard
Process guest requests for wake-up calls
Connect and direct calls to the appropriate extension
Receive, record, and relay messages accurately
Log all guest requests or issues into computer
Contact appropriate individual or department and follow up with guest to ensure their request has been resolved
Provide information to guests about room features, property amenities, and local areas of interest
May process room service orders
Answer questions on menu selection and record transactions in point-of-sale system
Assist guests with accessing internet and guestroom entertainment

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Training, development, recognition, holistic well-being focus, true camaraderie with a diverse group of co-workers

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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