At Your Service Runner, Marriott Bonvoy

At Your Service Runner

Marriott Bonvoy

Location:

United States, Nashville

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The At Your Service Runner position at W Nashville involves ensuring guest satisfaction by delivering requested items to guest rooms, maintaining communication equipment, and adhering to company policies and standards. The role requires physical stamina, attention to detail, and excellent customer service skills.

Job Responsibility:

Test beepers and radios to ensure communications equipment works properly
Place requested items such as rollaway beds and refrigerators in guest rooms
Deliver extra towels, bathrobes, and other items to guest rooms
Provide complimentary toiletries to guests
Deliver items (e.g., messages, mail, faxes, packages, flowers, sundry items, gift items) to guest rooms
Deliver rollaway, cribs, linens, toiletries, and other items requested by guests to guest rooms
May deliver food, beverage or other amenities and assemble orders to go
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Support team to reach common goals
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Visually inspect tools, equipment, or machines
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to test beepers and radios
Ability to deliver items to guest rooms
Ability to follow company policies and procedures
Ability to maintain confidentiality
Ability to stand, sit, or walk for extended periods
Ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds
Ability to move through narrow, confined, or elevated spaces
Ability to reach overhead and below the knees
Ability to perform other reasonable job duties as requested

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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