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The Aura Restaurant Host/Hostess position at The St. Regis Longboat Key Resort involves greeting and seating guests, ensuring cleanliness and organization in the dining area, and providing excellent customer service. The role requires adherence to company standards, maintaining a professional appearance, and supporting team goals.
Job Responsibility:
Greet guests and determine the number in their party
Seat guests by finding a clean, available table
Guide guests through the dining rooms and provide any needed assistance
Move and arrange tables, chairs, and settings
Ensure place settings are appropriate
Check menus to ensure they are current, clean, plentiful, and wrinkle-free
Maintain cleanliness of work areas
Monitor dining rooms for seating availability, service, safety, and well being of guests
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors
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