AVP, Australia Operational Client Relationship Manager, Citi

Citi

Location:

Australia, Sydney

Category:

Finance

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations. You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues. You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology. You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients.

Job Responsibility:

Own and manage the post-trade Operational relationship for a portfolio of Australian Clients
Ensure client queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards
Provide operational solutions and remediations to eliminate /reduce client or Citi pain points & manual touch-points
Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
Partner with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience
Conduct regular Client visits and engage in Citi-client operational relationship reviews to obtain insights on improvement areas
Initiate and drive value-add with strategic partnerships, advisory publications and seminar events
Partner with the sales and prospective clients to outline CITI client offering to drive further business growth
Perform analytics to review client performance, make suggestions on how to optimise the clients flow through system and client analysis
Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy’s.

Requirements:

5+ years of relevant client facing experience
Experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
Market expertise, in at least one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.
Proven experience managing and expanding client relationships in Australian financial services, particularly with institutional equities trading clients
Demonstrated ability to grasp client needs, proactively address issues, and provide top-tier service in a dynamic environment
Excellent communication and stakeholder management skills, including conducting client meetings and operational reviews
Demonstrated ability to build strong working relationships with internal teams (Sales, Client Executives, Prime Brokerage, Technology) for a seamless client experience
Strong understanding of the Australian equities market, including trading operations, regulations, and industry best practices
In-depth post-trade operations knowledge (clearing, settlement, custody, corporate actions)
Proven ability to investigate and resolve operational issues efficiently, minimizing client impact
Familiarity with trading and post-trade technology platforms used in the Australian market
Strong analytical and problem-solving skills, with the ability to analyze client data, identify trends, and develop solutions to improve operational efficiency and client experience
Proficiency in using data analysis tools and techniques
Bachelor's degree in a relevant field (e.g., Finance, Business, Economics)
Understanding of Australian financial services regulatory requirements and risk management principles and relevant industry certifications (e.g., Securities Institute of Australia qualifications)
Market expertise, in more than one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

Nice to have:

Understanding of Australian financial services regulatory requirements and risk management principles and relevant industry certifications (e.g., Securities Institute of Australia qualifications)
Market expertise, in more than one of the following Listed derivatives, OTC Clearing/Futures, Prime brokerage, Equites etc.

What we offer:

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life.

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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AVP, Australia Operational Client Relationship Manager