Backend Development and Escalation Manager, Hewlett Packard Enterprise

Backend Development and Escalation Manager

Hewlett Packard Enterprise

Location:

India, Bangalore

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

In the HPE Hybrid Cloud, we lead the innovation agenda and technology roadmap for all of HPE. This includes managing the design, development, and product portfolio of our next-generation cloud platform, Green Lake. Working with customers, we help them reimagine their information technology needs to deliver a simple, consumable solution that helps them drive their business results. Join us redefine what’s next for you.

Job Responsibility:

Lead and mentor a team of Dev Escalation Engineers and Developers, fostering a collaborative and innovative work environment
Oversee the end-to-end process for customer escalations, including triaging, prioritizing, and dispatching issues to the appropriate team members
Guide the team in implementing new features, code fixes, and enhancements for Zerto’s enterprise-grade software products
Establish and continuously improve processes for handling escalations and regular development tasks to ensure efficiency and quality
Work closely with Support, QA, and R&D teams to address escalations and implement long-term solutions
Ensure effective communication and resolution of critical customer issues, maintaining high satisfaction levels
Drive the team to stay ahead of technological trends in IT domains, including cloud computing, virtualization, and microservices
Promote a culture of knowledge sharing by guiding the team in training Tier-1 to Tier-3 support teams

Requirements:

At least 7 years of experience in enterprise-grade software development, including 3+ years in a leadership or managerial role
Hands-on experience in a Tier-4 escalation role or equivalent
Strong programming skills in .NET (or Java, C++)
In-depth knowledge of debugging, troubleshooting, and root cause analysis
Familiarity with IT domains such as public clouds (e.g., AWS, Azure, GCP), virtualization, containerization (e.g., Kubernetes, Docker), and security
Proven ability to manage and inspire teams with diverse skill levels and roles
Strong decision-making skills and the ability to prioritize effectively in high-pressure situations
Excellent verbal and written communication skills in English
Bachelor’s or Master’s degree in Computer Science, Information Systems, or equivalent

Nice to have:

Expertise in disaster recovery concepts and familiarity with Zerto products
Experience implementing and improving debugging and supportability features in software products

What we offer:

Lead a critical team within Zerto’s engineering department, making a significant impact on product reliability and customer success
Work with cutting-edge technologies in IT infrastructure and disaster recovery
Enjoy a flexible hybrid work environment, balancing remote and in-office work
Be part of a collaborative and innovative global engineering team
Competitive compensation and benefits tailored to Bangalore’s tech industry standards
Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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