Banquet & Event Operations Manager, Marriott Bonvoy

Marriott Bonvoy

Location:

Rwanda, Kigali

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Responsible for directing and motivating the team to provide high-quality service based on standards and requirements. Monitors financial and administrative responsibilities, provides clear communication, identifies training opportunities, and plans strategies to achieve goals. Key activities include managing banquet operations, leading banquet teams, providing exceptional customer service, and conducting human resource activities.

Job Responsibility:

Projects supply needs for the department
applies knowledge of all laws related to an event
understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction
adheres to and reinforces all standards, policies, and procedures
maintains established sanitation levels
manages departmental inventories and maintains equipment
uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory
schedules banquet service staff to forecast and service standards, while maximizing profits
assists team in developing lasting relationships with groups to retain business and increase growth
sets goals and delegates tasks to improve departmental performance
conducts monthly department meetings with the Banquet team
acts as a liaison to the kitchen staff
leads shifts and actively participates in the servicing of events
interacts with guests to obtain feedback on product quality and service levels
responds to and handles guest problems and complaints
empowers employees to provide excellent customer service
ensures employees understand expectations and parameters
strives to improve service performance
reviews comment cards and guest satisfaction results with employees
communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures
observes service behaviors of employees and provides feedback to individuals
monitors progress and leads discussion with staff each period
participates in the development and implementation of corrective action plans

Requirements:

High school diploma or GED
2 years experience in the event management, food and beverage, or related professional area

Nice to have:

Knowledge of food and wine pairings and cutting-edge cuisine
experience with current event trends

What we offer:

Opportunities for training
development and recognition programs
holistic well-being focus
luxury work environment
camaraderie with diverse co-workers

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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