Banquet Manager

• Directs and motivates team
• Monitors and controls financial and administrative responsibilities
• Provides clear and concise communications
• Identifies training opportunities
• Manages departmental inventories and maintains equipment
• Schedules Event Services staff
• Assists team in developing lasting relationships with groups
• Sets goals and delegates tasks
• Conducts monthly department meetings
• Acts as a liaison to the kitchen staff
• Leads shifts and actively participates in the servicing of events
• Attends pre-event meetings
• Establishes consistent standards for meeting room sets
• Conducts function room inspections
• Maintains cleanliness and sanitation standards
• Acts as a liaison between Banquets, Event Planning, Event Technology teams and the group contact
• Projects supply needs
• Coordinates routine maintenance
• Resolves issues and/or suggest alternatives to previous arrangements
• Attends and participates in all pertinent meetings
• Verifies function rooms are set according to event documentation
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback
• Responds to and handles guest problems and complaints
• Encourages employees to provide excellent customer service
• Verifies employees understand expectations and parameters
• Strives to improve service performance
• Emphasizes guest satisfaction during all departmental meetings
• Reviews comment cards and guest satisfaction results with employees
• Communicates and executes departmental and property emergency procedures
• Observes service behaviors of employees and provides feedback
• Monitors progress and leads discussion with staff each period
• Participates in the development and implementation of corrective action plans
• Reviews quarterly Meeting Planner Survey results
• Establishes and maintains open, collaborative relationships with associates
• Conducts associate performance appraisals
• Solicits associate feedback
• Observes service behaviors of associates and provides feedback
• Communicates performance expectations
• Verifies property policies are applied fairly and consistently
• Brings issues to the attention of supervisor and/or Human Resources
• Delegates tasks to verify room sets are “on time” and meet Event Service Standards

• High school diploma or GED
• 2 years’ experience in the event management, food and beverage, or related professional area

Knowledge of food and wine pairings and cuisine with emphasis on current event trends

• Bonus program
• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits
• May include other incentives such as stock awards and deferred compensation plans