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Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.
Job Responsibility:
Directs and motivates team
Monitors and controls financial and administrative responsibilities
Provides clear and concise communications
Identifies training opportunities
Manages departmental inventories and maintains equipment
Schedules banquet service staff
Assists team in developing lasting relationships with groups
Sets goals and delegates tasks
Conducts monthly department meetings
Acts as a liaison to the kitchen staff
Leads shifts and actively participates in the servicing of events
Sets a positive example for guest relations
Interacts with guests to obtain feedback
Responds to and handles guest problems and complaints
Empowers employees to provide excellent customer service
Communicates and executes departmental and property emergency procedures
Observes service behaviors of employees and provides feedback
Monitors progress and leads discussion with staff
Participates in the development and implementation of corrective action plans
Attends and participates in all pertinent meetings
Requirements:
High school diploma or GED
2 years experience in event management, food and beverage, or related professional area
What we offer:
Chance to be proud of the work you do and who you work with
Opportunity to learn and exemplify the Gold Standards
Be part of a global brand leader in luxury hospitality
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