• Responsible for bar/lounge daily shift operations and supervision of staff
• Assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls
• Strives to ensure guest and employee satisfaction while maintaining the operating budget
• Accountable for enforcing all legal obligations professionally and consistently
• Determines training needed to accomplish goals, then implements plan
• Strengthens the food and beverage/culinary team by assisting in other outlets when needed
• Implements agreed upon beverage policy and procedures throughout the property
• Manages in compliance with all local, state and Federal beverage and liquor laws
• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period end inventory
• Monitors adherence to all liquor control policies and procedures
• Attends pre- and post-convention meetings as needed to understand group needs
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals
• Manages to achieve or exceed budgeted goals
• Ensures compliance with all Bar/Lounge policies, standards and procedures
• Maintains food handling and sanitation standards
• Manages inventories according to budget and business levels
• Assists with developing menus and promotions as necessary
• Trains staff on liquor control policies and procedures
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
• Ensures employees understand expectations and parameters
• Communicates critical information to the Bar/Lounge staff regarding each event
• Provides excellent customer service
• Interacts with guests to obtain feedback on product quality and service levels
• Responds effectively to guest problems and complaints
• Empowers employees to provide excellent customer service
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Provides feedback to individuals in an effort to improve service performance
• Reviews comment cards and guest satisfaction results with employees
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
• Participates in the development and implementation of corrective action plans

• High school diploma or GED
• 4 years experience in the food and beverage, culinary, or related professional area
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 2 years experience in the food and beverage, culinary, or related professional area
• Knowledge of general bar operations including local and state liquor regulations
• liquor, beer, and wine brands
• inventory management for bar operations
• preparation and presentation of drinks
• management of banquet bar operations
• knowledge of Training in Intervention Procedures in the Service of Alcohol or equivalent programs
• Knowledge of procedures and techniques for kitchen maintenance, cleaning, and use of sanitation systems
• Basic computer skills
• Mathematical reasoning
• Oral and reading comprehension
• Writing skills

• Adaptability
• Communication
• Problem Solving and Decision Making
• Professional Demeanor
• Building and Contributing to Teams
• Driving for Results
• Planning and Organizing
• Coworker Relationships
• Customer Relationships
• Global Mindset
• Organizational Capability
• Talent Management
• Applied Learning
• Business Acumen
• Technical Acumen
• Bar Concepts
• Finance/Accounting
• Food and Beverage Sanitation
• Customer and Personal Service

Training, development, recognition, holistic well-being, true camaraderie with a diverse group of co-workers, luxury environment, opportunities to pursue passions