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The Bartender-Lead position at Sheraton Samoa Beach Resort involves preparing drink orders, ensuring quality and quantity of stock, assisting in staff management, and providing exceptional guest service. The role requires physical stamina, attention to detail, and the ability to work in a team-oriented environment.
Job Responsibility:
Answer guest questions or concerns regarding the origin, vintage, and style of various wines
Check quality and quantity of all stock and supplies
Requisition all supplies
Perform bottle-for-bottle liquor restock
Communicate last call at designated closing time
Prepare drink orders for guests according to specified recipes using measuring systems
Issue, open, and serve wine/champagne bottles
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
Obtain change required for expected business level, and keeping bank secure at all times
Secure liquors, beers, wines, coolers, cabinets, and storage areas
Anticipate and communicate replenishment needs promptly
Ensure staff is working together as a team
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Serve as a role model
Follow all company and safety and security policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Complete safety training and certifications
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Protect company assets
Welcome and acknowledge all guests according to company standards
Anticipate and address guests’ service needs
Thank guests with genuine appreciation
Speak with others using clear and professional language
Develop and maintain positive working relationships with others
Support team to reach common goals
Listen and respond appropriately to the concerns of other employees
Ensure adherence to quality expectations and standards
Read and visually verify information in a variety of formats
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move through narrow, confined, or elevated spaces
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors
Requirements:
High school diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required
What we offer:
Become a member of Sheraton's global community
Create a sense of belonging in more than 400 communities around the world
Deliver meaningful guest experiences
Join a portfolio of brands with Marriott International
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