Beauty Customer Service Advisor, Office Angels

Beauty Customer Service Advisor

Office Angels

Location:

United Kingdom, West End, London

Category:

Customer Service

Contract Type:

Not provided

Salary:

32000.00 - 35000.00 GBP / Year

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Job Description:

Our client is a rapidly growing hair care brand based in the West End are looking for a Customer Service Advisor. You will play a pivotal role in ensuring a positive experience that maintains high levels of customer satisfaction and be the face of their brand!

Job Responsibility:

Handle incoming calls, emails, live chats, and social media queries from customers with a cheerful and helpful attitude
Process orders, returns, refunds, and exchanges in line with our company guidelines
Provide accurate information about our products and promotions to enhance customer experiences
Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image
Create trade accounts on Shopify, assisting the trade team in setting up salon accounts
Maintain detailed and accurate customer records using CRM software
Work towards meeting customer service performance targets, including response times and resolution rates
Ensure all customer issues are fully resolved by following up as needed
Identify opportunities for upselling or cross-selling products and services
Stay updated on company policies, procedures, and industry trends to provide the best service possible

Requirements:

Experience in customer service within in the beauty industry
Familiarity with customer service software (e.g., Gorgias or Zendesk)
Excellent communication, problem-solving, and conflict-resolution skills
Ability to multitask and meet performance targets with ease
Proficiency in Google Workspace and Microsoft Office

Nice to have:

Familiarity with customer service software (e.g., Gorgias or Zendesk)
A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment

Additional Information:

Job Posted:

March 28, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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