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Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Job Responsibility:
Acts as the primary advocate for driving the entire Beauty & Personal Care business in each of their assigned doors
Leads the elevation of service by empowering all Beauty Sales Consultants to become beauty experts and increase Beauty & Personal Care multi-brand and category selling
Works closely with Store Management and Senior Advisors of Beauty (SAB) to set coaching priorities for the Beauty Sales Consultants teams to maximize sales in B&PC
Creates and monitors individual sales plans for each Beauty Sales Consultant to achieve monthly BE&S budget goals
Understands critical business drivers and uses business acumen to identify the needs of the local customer and utilizes this knowledge to drive sales in the store
Adheres to regular, consistent store visit cadence and works directly with store teams
Creates comprehensive event execution plans that focus on driving featured product sales and promptly communicates event recaps
Owns the execution of brand/product education for all Beauty Sales Consultants and seeks out opportunities to expose the team to any additional learnings that will help drive sales
Must ensure all Beauty Sales Consultants complete required Beauty Experience & Service required training courses and ensure attendance in all field training sessions
Cultivates an environment of continuous learning for all Beauty Sales Consultants
Owns all events and education dissemination for Beauty Sales Consultants - which they leverage to increase traffic & drive sales for total CVS beauty
Works closely with SAB to set coaching priorities and goals for their Beauty Sales Consultants teams
Supports Store Leadership in recruiting & hiring Beauty Sales Consultants for their assigned stores
Reviews and analyzes business performance & sales results to inspire teamwork to achieve sales goals
Communicates business & operational opportunities to store & district partners through consistent, thorough recaps
Instills the initiative to use all Retail technology provided, focusing on sales, education, and customer engagement
Reinforces & supports CVS Beauty business and marketing objectives with Beauty Sales Consultants and store teams
Ensure that all CVS tester sanitation, hazardous waste disposal, and product demo tool cleansing policies are executed in a timely and compliant manner
Coordinates & executes all corporate beauty events- GWP’s, Beauty Box events, and vendor-specific events
Accountable for event maximization by pre-planning inventory, team scheduling, sample distribution, and store team awareness
Requirements:
1-2 years in a leadership/supervisory position in a service-driven environment
1-2 years of Beauty & Personal Care selling experience
Strong passion for beauty
Ability to educate, coach, and develop a team
Ability to read, write, and interpret general business information
Ability to effectively communicate with and present information to customers, vendors, buyers, peers, and all levels of management
In specific CVS districts, we require bilingual beauty teams that can speak to customers in both English and Spanish
Basic math functions such as addition, subtraction, multiplication, and division
Able to use a calculator and calculate percentages and ratios
Must be able to make change in American monetary units
Ability to utilize Microsoft Excel spreadsheets to organize, review and evaluate data
Work independently, with minimal supervision
Must be able to anticipate and solve problems
This position involves constant moving, talking, hearing, reaching, and standing. May involve standing for at least two consecutive hours
May involve lifting at least 30 lbs. May occasionally be required to stoop, kneel, crouch, and climb ladders
Vision abilities include close vision, color vision, depth perception, and ability to adjust focus
Strong leadership profile and excellent negotiation skills
Exceptional customer service skills
Goal-driven, with ability to multi-task
Must be creative in training of product knowledge and motivation of daily objectives
Must be creative and resourceful to execute in store events strategy
Ability to train, coach, and develop a team of highly successful associates
Enthusiastic, friendly, positive energy
Strong organizational skills and the ability to adapt quickly to changing priorities
Ability to anticipate and solve problems, act decisively and persist in the face of obstacles
Strong interpersonal skills, ability to empower and develop team, collaborate and function as a member of a team, ability to execute plans and strategies
Commitment to exemplifying the highest integrity and professional business standards
Ability to work a flexible schedule based on department and store/company needs, which may include nights, weekends, and holidays
Nice to have:
1-2 years in a leadership/supervisory position in a service-driven environment
Cosmetics experience preferred
License in cosmetology or esthetics preferred
Current knowledge of products and brands
What we offer:
Exposure to the latest and greatest product in the industry through brand interaction, educational seminars, and more
Gratis
Fun-filled days at regional conferences
Helping our customers on their path to better health
Full range of medical, dental, and vision benefits
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