Bell Attendant, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, Maui Kapalua

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

12.75 - 25.50 USD / Hour

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Job Description:

The Bell Attendant at The Ritz-Carlton Maui Kapalua is responsible for greeting and escorting guests to rooms, assisting with luggage, providing information about property amenities and local areas of interest, arranging transportation, and ensuring the highest level of guest satisfaction. The role requires physical stamina, excellent communication skills, and a commitment to delivering exceptional service in line with The Ritz-Carlton's Gold Standards.

Job Responsibility:

Greet and escort guests to rooms
Open doors and assist guests/visitors entering and leaving property
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests
Transport guest luggage to and from guest rooms and/or designated bell area
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
Supply guests with directions
Arrange transportation for guests/visitors
Communicate parking procedures to guests/visitors
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Maintain awareness of undesirable persons on property premises
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move at a speed required to respond to work situations
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Ability to move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time or for an entire work shift
Ability to read and visually verify information in a variety of formats (e.g., small print)
Ability to speak with others using clear and professional language
Ability to answer telephones using appropriate etiquette
Ability to develop and maintain positive working relationships with others
Ability to comply with quality assurance expectations and standards
Ability to maintain awareness of undesirable persons on property premises
Ability to ensure uniform and personal appearance are clean and professional
Ability to maintain confidentiality of proprietary information
Ability to welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation

What we offer:

Eligible for tips
Paid time off
Training time paid at $25.50 per hour
Opportunity to work in a diverse and inclusive environment
Chance to be proud of the work you do and who you work with
Opportunity to learn and exemplify the Gold Standards of The Ritz-Carlton

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bell Attendant