Bell Captain, Marriott Bonvoy

Bell Captain

Marriott Bonvoy

Location:

Malaysia, Kuala Lumpur

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Bell Captain at W Kuala Lumpur is responsible for greeting guests, assisting with luggage, arranging transportation, and ensuring guest satisfaction. The role requires physical activity, excellent communication skills, and the ability to maintain a professional appearance.

Job Responsibility:

Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities
Open doors and assist guests/visitors entering and leaving property
Assist with luggage storage and retrieval
Transport guest luggage to and from guest rooms and/or designated bell area
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
Supply guests with directions
Arrange transportation for guests/visitors
Dispatch bell staff or valet staff as needed
Communicate parking procedures to guests/visitors
Follow up with guests to ensure their requests or problems have been met to their satisfaction
Develop and maintain positive working relationships with others
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Maintain awareness of undesirable persons on property premises
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move at a speed required to respond to work situations
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Grasp, turn, and manipulate objects of varying size and weight
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Requirements:

High School diploma or G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience
No license or certification required

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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