Bell/Door Service Agent (Hotel Concierge), Marriott Bonvoy

Bell/Door Service Agent (Hotel Concierge)

Marriott Bonvoy

Location:

Singapore, Singapore

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Responsible for day-to-day Concierge and Bell operations; ensuring guest satisfaction while providing service with a smile. Includes guest assistance, ground transportation arrangements, luggage storage, handling guest items, and maintaining lobby cleanliness.

Job Responsibility:

Assisting guests and patrons by opening their car doors in the absence of the Door Service Agent
Maintains the cleanliness and condition of the Marriott and Singapore’s flag and report abnormalities to Bell Captains and Front Office Managers
Providing guests with information about local attractions
Making reservations for restaurants and attractions
Providing hotel guests with information about hotel services and facilities
Assisting hotel guests with ground transportation arrangements
Escorting arriving and departing guests respectfully
Taking extreme care handling guest personal items
Delivery of packages and luggage internally and externally
Maintaining short-term and long-term luggage storage
Ensuring smooth traffic at the Hotel forecourt
Completing guest requests via Bell Service Agent Movement Log
Greeting arriving guests and escorting them to the Front Desk
Assisting departing guests with transportation and luggage storage
Offering further assistance to guests
Keeping coordination with Front Desk and Call Center teams
Daily briefing and training
Performing doorman duties as assigned
Updating function sheet in the Bell Captains' absence
Maintaining cleanliness of hotel lobby areas
Delivering messages, mails, and parcels
Handling equipment for operation with care
Understanding hotel safety features and procedures
Communicating effectively with other departments
Adhering to grooming standards, SOPs, policies
Handling cash and payments according to procedures

Requirements:

Minimum N level qualification
Have at least some service industry experience
Great communication skills & interpersonal skills
General knowledge of the city
Willingness to learn
Rotating shift work, including overnight shift work
Able to start work within short notice period

What we offer:

Training and development opportunities
Recognition programs
Diverse work community
Part of an amazing global team

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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