Bellman/Doorman - Essex, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, New York

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

19.47 - 25.97 USD / Hour

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Job Description:

The Bellman/Doorman at JW Marriott Essex House New York is responsible for greeting and escorting guests to rooms, assisting with luggage, providing information about property amenities and local areas of interest, arranging transportation, and ensuring guest satisfaction. The role also involves serving as a departmental role model, assisting management in training and coaching employees, and maintaining a professional appearance and demeanor. The position requires physical stamina and the ability to move, lift, and carry objects weighing up to 50 pounds without assistance and up to 75 pounds with assistance. The pay range for this position is $19.47 to $25.97 per hour, with benefits including health care, retirement, paid time off, life insurance, and disability coverage.

Job Responsibility:

Greet and escort guests to rooms
Open doors and assist guests/visitors entering and leaving property
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests
Transport guest luggage to and from guest rooms and/or designated bell area
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
Supply guests with directions
Arrange transportation for guests/visitors
Communicate parking procedures to guests/visitors
Assist Concierge and Front Office staff with guest requests and services
Serve as a departmental role model
Assist management in training, motivating and coaching employees
Communicate with guests, other employees, or departments to ensure guest needs are met
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Maintain awareness of undesirable persons on property premises
Ensure uniform and personal appearances are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move at a speed required to respond to work situations
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested

Requirements:

Greet and escort guests to rooms
Open doors and assist guests/visitors entering and leaving property
Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
Identify and explain room features to guests
Transport guest luggage to and from guest rooms and/or designated bell area
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
Supply guests with directions
Arrange transportation for guests/visitors
Communicate parking procedures to guests/visitors
Assist Concierge and Front Office staff with guest requests and services
Serve as a departmental role model
Assist management in training, motivating and coaching employees
Communicate with guests, other employees, or departments to ensure guest needs are met
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions to manager
Maintain awareness of undesirable persons on property premises
Ensure uniform and personal appearances are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move at a speed required to respond to work situations
Stand, sit, or walk for an extended period of time or for an entire work shift
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested

What we offer:

health care benefits
retirement benefits
earned paid time off and/or sick leave
life insurance
disability coverage
other life and work wellness benefits

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bellman/Doorman - Essex