Bellman, Marriott Bonvoy

Marriott Bonvoy

Location:

Macau, Macau

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Bellman at JW Marriott Hotel Macau is responsible for greeting and escorting guests, assisting with luggage, providing information about property amenities and local areas of interest, and ensuring a high level of guest satisfaction. The role requires physical stamina, professionalism, and a commitment to delivering exceptional service.

Job Responsibility:

Greet and escort guests to rooms
Open doors and assist guests/visitors
Inform guests of property amenities, services, and hours of operation
Identify and explain room features to guests
Transport guest luggage
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles
Supply guests with directions
Arrange transportation for guests/visitors
Communicate parking procedures to guests/visitors
Follow all company policies and procedures
Report accidents, injuries, and unsafe work conditions
Maintain awareness of undesirable persons on property premises
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move at a speed required to respond to work situations
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Training, development, recognition
Holistic well-being focus
True camaraderie with a diverse group of co-workers
Opportunities to pursue passions in a luxury environment

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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