Bellstand Attendant, Marriott Bonvoy

Marriott Bonvoy

Location:

United States, Naples

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

The Bellstand Attendant at The Ritz-Carlton Naples Tiburon is responsible for greeting and escorting guests to rooms, assisting with luggage, providing information about property amenities and local areas of interest, arranging transportation, and ensuring the highest level of guest satisfaction. The role requires physical stamina, excellent communication skills, and a commitment to delivering exceptional service in line with The Ritz-Carlton's Gold Standards.

Job Responsibility:

Greet and escort guests to rooms
Open doors and assist guests/visitors
Inform guests of property amenities, services, and hours of operation
Identify and explain room features
Transport guest luggage
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles
Supply guests with directions
Arrange transportation
Communicate parking procedures
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions
Maintain awareness of undesirable persons
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move at a speed required to respond to work situations
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required
Ability to greet and escort guests
Open doors and assist guests/visitors
Inform guests of property amenities, services, and hours of operation
Identify and explain room features
Transport guest luggage
Assist with luggage storage and retrieval
Assist guests/visitors in and out of vehicles
Supply guests with directions
Arrange transportation
Communicate parking procedures
Follow company policies and procedures
Report accidents, injuries, and unsafe work conditions
Maintain awareness of undesirable persons
Ensure uniform and personal appearance are clean and professional
Maintain confidentiality of proprietary information
Welcome and acknowledge all guests
Anticipate and address guests’ service needs
Assist individuals with disabilities
Speak with others using clear and professional language
Answer telephones using appropriate etiquette
Develop and maintain positive working relationships
Comply with quality assurance expectations and standards
Read and visually verify information in a variety of formats
Move at a speed required to respond to work situations
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Move over sloping, uneven, or slippery surfaces
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Perform other reasonable job duties as requested by Supervisors

What we offer:

Opportunity to work in a luxury hospitality environment
Learn and exemplify The Ritz-Carlton Gold Standards
Be part of a global team
Chance to be proud of the work you do and who you work with

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bellstand Attendant