Benefit Operations - Operational Excellence Lead

• Drive operations excellence across Benefit Operations team globally
• Drive process simplifications through multiple initiatives like process mapping, process gap-analysis, Lean, Six Sigma, Kaizen etc.
• Design operational processes by ensuring that the up-stream & down-stream process steps are mapped appropriately
• Drive standardization & centralization of processes across the Benefit Operations function
• Drive process re-engineering to simplify processes and to remove the non-value added steps
• Design operational governance key performance indicators (KPI) – Accuracy, Turn around time, etc.
• Drive internal controls, risk management, compliances across processes to ensure 100% compliance
• Monitor corrective action plans and drive actions for closures on global CAPs
• Work very closely with all the regional benefit operations leads across to drive operations excellence
• Explore opportunities for cross functional integration of processes
• Focus on driving efficiencies for employee satisfaction through voice of our employees / stakeholders
• Drive communication with stakeholders, across Ben Ops and build operational efficiencies
• Drive the culture of continuous improvement across to ensure processes are simplified
• Drive HR Benefit analytics across processes
• Drive Benefit Operations project across the regions
• Manage the Benefit Operations work for ASIA
• Responsible for directing and planning the day-to-day operations of group which includes corporate benefits like health & life insurance processes, Leave travel, Company Car, Child care, Meal and other flexi benefits
• Responsible for ensuring appropriate controls are in place and all processes are maintained in an audit ready state at all times to meet compliance and corporate governance standards
• Regular and timely liaison with Payroll partners, Benefit Partners, HR Partners and Retiral & Benefits Vendor partners across the cluster to ensure good governance and controls in the existing process
• Performing End to End responsibility of Checker and controller for headcount reconciliation and Payment related to Benefits, Heath insurance, allowance, Gratuity, Pension, Provident fund and Actuarial Headcount
• Actively participates in discussions to simplify, streamline, re-engineer, automate and/or outsource processes to increase efficiency, reduce complexity and eliminate unnecessary cost
• Contribute to a culture of continuous improvement within HR Ben OPS to support achievement of productivity goals
• Accountable for coordinating and managing the entire Benefits management function while meeting all accuracy, timeliness, satisfaction and NPS metrics

• Strong knowledge of operations management, Payroll and Benefits program including statutory rules and regulations
• Must have at least 10 to 12 years experience in managing HR / Benefits operations in Payroll and Benefits
• Must have experience in managing complex processes within the HR function
• Must have equivalent experience and knowledge of corporate & statutory benefits and compliances
• Should have experience in systems like Workday, SAP, PeopleSoft, Kronos time & absence systems, etc.
• MBA with a specialization in HR / Operations Management
• Project Management certifications would be an added advantage

Project Management certifications