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The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area.
Job Responsibility:
Support customers throughout the complete project lifecycle
Address and resolve Benefit related support tickets
Act as a conduit for knowledge transfer
Engage in user training preparation and delivery
Document and map customer business processes and third-party integrations
Undertake quality assurance tasks
Serve as a liaison between clients and our business
Requirements:
Minimum of 3 years of experience in the relevant field
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