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Responsible for beverage operations and staff on a daily basis. Areas of responsibility include beverage service in the Restaurants/Bars and Room Service. Position assists with promoting the lounge, menu planning, maintains standards, assists servers on the floor during peak periods and manages property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals and implements training plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
Job Responsibility:
Ensures compliance with all food & beverage policies, standards and procedures
Manages in compliance with all applicable beverage and liquor laws
Monitors adherence to all liquor control policies and procedures
Trains staff on liquor control policies and procedures
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met
Provides excellent customer service
Interacts with guests to obtain feedback on product quality and service levels
Responds effectively to guest problems and complaints
Empowers employees to provide excellent customer service
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job
Requirements:
High school diploma or GED
4 years experience in the food and beverage, culinary, or related professional area
OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
2 years experience in the food and beverage, culinary, or related professional area
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