Bilingual Customer Service Representative, Randstad

Randstad

Location:

Canada, Ottawa

Category:

Call Center

Contract Type:

Not provided

Salary:

20.00 - 22.00 CAD / Hour

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Job Description:

We are looking for Bilingual Customer Service Coordinators to work in the heart of Ottawa, just west of downtown. You’ll be responsible for providing world class customer service to callers over the phone and via email! This Ottawa office is a great space to work and we know you’ll love it here!

Job Responsibility:

Provide relocation policy advice to customers through scheduled planning sessions
Take and make calls in a tactful manner - hold 30 mins planning session calls
Assist clients with solving complex problems
Review files and make suggestions for future claims or projects
Record detailed notes for each planning session in profiles for future review
Effectively manage your time while working in a fast-paced environment

Requirements:

Bilingual French and English is mandatory
Must have customer service experience (preferably in a call centre environment)
Background in relocation services is considered an asset
High attention to detail and ability to maintain professionalism under pressure
Love problem solving
Good interpersonal and communication skills
Strong organizational skills
Must be able to obtain a government security clearance (reliability)

Nice to have:

Background in relocation services is considered an asset

What we offer:

Monday-Friday work week
Accessible by public transit (parking not available)
Great location close to restaurants and café's
Team oriented environment

Additional Information:

Job Posted:

April 03, 2025

Expiration:

May 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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