Bilingual Help Desk Analyst, Robert Half

Bilingual Help Desk Analyst

Robert Half

Location:

United States, Saint Louis

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Help Desk Analyst will be an integral part of our team, providing technical support to our staff and ensuring the smooth operation of our IT systems.

Job Responsibility:

Provide both remote and onsite technical support in Spanish & English for a variety of hardware and software, including desktops, laptops, mobile devices, and peripherals
Act as a point of escalation for Tier 1 technicians, dealing with more complex IT issues
Troubleshoot and resolve issues related to Active Directory, VPN, and Office 365
Assist in account management tasks, such as resetting passwords, provisioning user access, and managing permissions
Document all incidents thoroughly, including troubleshooting steps and resolutions, in the ticketing system
Collaborate with Tier 2 and other IT teams to escalate and resolve issues
Proactively respond to system alerts and potential IT issues
Share knowledge and provide guidance to Tier 1 technicians
Assist with basic scripting, automation, or PowerShell commands as needed
Follow all IT security policies and procedures to ensure compliance with company standards

Requirements:

Written and verbal proficiency in Spanish
Demonstrated proficiency in Android Development
Proficient and Familiar with Cisco Technologies
Experience working with Mac Computers
Proficiency in Microsoft applications, including the Microsoft technology stack
Knowledge of Active Directory
Experience with Apple Devices
Ability to troubleshoot Computer Hardware issues
Understanding of Configuration Management
Experience with software and hardware Deployments
Strong Client engagement skills
Excellent Customer Service skills
Experience with JIRA, Jira Service Desk, and Jira Service Management

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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