Bilingual Japanese Customer Service Representative, Robert Half

Bilingual Japanese Customer Service Representative

Robert Half

Location:

United States, Torrance

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are providing an opportunity for a direct hire Bilingual Japanese Customer Service Representative to join our team in Torrance, California. In this role, you will be responsible for managing customer inquiries and maintaining accurate customer records. Your role will also involve processing customer applications and monitoring customer accounts.

Job Responsibility:

Attending to customer inquiries and providing effective solutions
Keeping accurate records of customer interactions and transactions
Processing customer credit applications accurately
Monitoring customer accounts and taking necessary actions
Managing data entry tasks and maintaining customer databases
Handling inbound and outbound calls professionally
Scheduling appointments as necessary
Using Microsoft Excel and Word for various tasks
Corresponding with customers via email as required
Ensuring customer satisfaction through excellent service

Requirements:

Must have at least 1 year of experience in a customer service role or similar field
Proficient in answering inbound calls and managing inbound/outbound calls effectively
Demonstrated experience in a call center customer service environment
Exceptional customer service skills, with a focus on delivering high-quality customer experiences
Proficient in data entry tasks with a high level of accuracy
Ability to handle email correspondence professionally and promptly
Proficiency in Microsoft Excel and Microsoft Word is necessary
Experience in order entry processes and systems
Able to schedule appointments effectively and manage customer schedules efficiently

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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