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We are looking for a Receptionist who serves as the first point of contact for customers and visitors, providing a welcoming and professional experience. This role is responsible for managing and directing incoming calls to the appropriate department or team member, assisting visitors with meeting locations or deliveries, and coordinating office activities to support smooth daily operations. Upholding key values of customer experience, integrity, and respect, the Receptionist ensures all interactions are handled professionally and courteously, making every visitor and customer feel valued.
Job Responsibility:
Receive, direct, and assist incoming calls, providing backup phone coverage as needed
Maintain up-to-date staff lists
Receive, open, and distribute incoming mail
Accept courier deliveries and ensure proper distribution
Order and maintain stock of ink cartridges for office printers and general stationery supplies
Manage janitorial and washroom supply inventory and restocking
Order and maintain kitchen-related supplies, including coffee
Coordinate with operations, landlords, and janitorial staff regarding building-related issues
Support the Accounts Receivable department with cheque deposits and collections as needed
Assist Accounts Payable with vendor statements, scanning and saving invoices, processing expense reports, and mailing cheques
Organize and maintain filing systems for various departments and coordinate document storage
Manage parking lot access for new employees and assign entry fobs (location-specific)
Assist IT with setting up new laptops, onboarding new hires, and occasional troubleshooting
Maintain the mail machine, including adding postage, ordering supplies, and performing minor maintenance
Keep photocopiers stocked with paper and liaise with support for issue resolution
Ensure boardrooms are clean and properly set up for meetings, including providing clean coffee mugs
Help maintain cleanliness in the lunchroom and restock soap and towels in washrooms as needed
Decorate the lobby for the holiday season, including setting up and taking down decorations
Assist with planning office social events, coordinating catering, and organizing large meetings
Perform additional duties as assigned to support the team and organizational goals
Requirements:
Bilingual in English and French
Proven experience in a customer service role, preferably within a distribution or scientific industry
Excellent written and verbal communication skills for interacting with customers, vendors, and colleagues
Friendly and professional demeanor
Strong organizational skills with the ability to manage multiple priorities effectively
Exceptional attention to detail
Proficiency in Microsoft Office applications
Familiarity with office equipment, including computers, printers, and telephones
Ability to work both independently and collaboratively in a fast-paced environment
Positive attitude with a commitment to providing excellent service to customers, employees, and visitors
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