Bilingual Spanish/English Customer Service Representative, Robert Half

Bilingual Spanish/English Customer Service Representative

Robert Half

Location:

United States, Phoenix

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are offering a long-term contract employment opportunity for a Bilingual Spanish/English Customer Service Representative in Phoenix, Arizona. You will be a part of a dynamic team in the insurance industry, providing exceptional customer service through inbound and outbound calls and emails.

Job Responsibility:

Deliver superior customer service in a high-volume contact center environment, handling requests efficiently and professionally
Build rapport with customers and respond to their inquiries in a compassionate and respectful manner
Use multiple systems and applications to research and analyze customer inquiries and resolve their issues
Ensure the maintenance of performance and quality standards
Make appropriate decisions and solve problems, ensuring a positive phone experience for customers
Learn basic concepts of personal lines insurance principles and products offered to our customers
Collaborate with team members and business partners to provide a positive customer experience
Be open to working overtime and weekends as needed
Assist with special requests and complete additional tasks as assigned
Use your strong problem-solving skills and attention to detail to excel in communication

Requirements:

Proficiency in both Spanish and English languages is paramount
Demonstrable experience in Customer Service is required
Strong communication skills, both written and verbal, are essential
Proficiency in Microsoft Excel is necessary
Experience in operations and research will be beneficial
Ability to handle inbound and outbound calls in a detail oriented manner
Familiarity with insurance principles and claim administration is a plus
Knowledge of the software 'About Time' would be advantageous
Experience in revenue accounting and performing ad hoc financial tasks is desired
Understanding of property insurance and underwriting is preferable
Exceptional collaboration skills to work effectively within a team
Computer skills beyond basic proficiency are necessary
The ability to make detail oriented decisions based on business needs
Experience working onsite is preferred
Familiarity with disability claims and maintaining quality standards
Ability to maintain a detail oriented manner at all times with business partners

Nice to have:

Familiarity with insurance principles and claim administration
Knowledge of the software 'About Time'
Experience in revenue accounting and performing ad hoc financial tasks
Understanding of property insurance and underwriting
Familiarity with disability claims and maintaining quality standards

What we offer:

medical, vision, dental, and life and disability insurance
eligibility to enroll in our company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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