Bilingual Spanish/English Customer Service Representative, Robert Half

Bilingual Spanish/English Customer Service Representative

Robert Half

Location:

United States, Chicago

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are offering a permanent employment opportunity for a Bilingual Spanish/English Customer Service Representative in Chicago, Illinois. As a part of our team, you will be a crucial element in supporting the Producer Services contact center, managing customer interactions through both calls and emails in a high-volume environment.

Job Responsibility:

Serve customers efficiently by managing incoming calls and emails
Ensure a superior customer experience by handling caller requests accurately and professionally
Establish a quick rapport with customers, identifying and exceeding their expectations
Navigate multiple systems and applications to research, analyze and resolve customer inquiries
Uphold performance and quality standards for customer service
Make informed decisions and solve problems while maintaining a positive phone interaction
Learn and understand the basic concepts of personal lines insurance principles and the products we offer
Collaborate with team members and business partners to ensure a positive customer experience
Be willing to work on a flexible schedule, including potential overtime and weekend hours
Handle special requests and complete additional tasks as needed

Requirements:

Proficiency in both Spanish and English languages
Demonstrated experience in Customer Service
Exceptional Communication Skills
Proficiency in Microsoft Excel
Prior experience in Operations
Ability to conduct Research effectively
Experience in handling Inbound and Outbound Calls
Knowledge of Insurance protocols and procedures
Familiarity with the About Time software
Capability in Revenue Accounting
Ability to perform Ad Hoc Financial tasks
Experience in Claim Administration
Understanding of Property norms and regulations
Strong Collaboration skills
Understanding of basic principles related to the role
Advanced Computer Skills
Willingness to work Onsite
Good Decision-Making skills
Experience in Underwriting
Ability to work with Business Partners
Experience in handling Disability Claims
Ability to maintain Quality Standards
Ability to conduct oneself in a Detail Oriented Manner

What we offer:

competitive compensation and benefits
free online training
medical insurance
vision insurance
dental insurance
life and disability insurance
401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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