Bilingual technical customer support specialist, Randstad

Bilingual technical customer support specialist

Randstad

Location:

Canada, Pickering

Category:

Customer Service

Contract Type:

Not provided

Salary:

85000.00 - 97000.00 CAD / Year

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Job Description:

We are looking for a bilingual Technical Support Specialist to become part of a great team based out of a beautiful office in Pickering. This company is an industry leader in commercial, construction and residential equipment. In this role, you will play a pivotal role in the relationship between the dealers and the factory - you'll help troubleshoot issues with technicians and coordinate between the factory/suppliers and the dealerships to help resolve all sorts of issues! To be successful here, you'll need to have experience with the technical aspects of heavy equipment.

Job Responsibility:

Provide technical support and advice to technicians, field staff, and internal colleagues via phone, email etc.
Help maintain the system and database with up to date and accurate info
help identify potential product concerns
recommend product improvement ideas
help organize and deliver technical trainings

Requirements:

technical experience (diploma, certified technician) within the construction, farm or residential equipment fields
bilingual in english/french (required)
excellent communication skills, written and verbal
computer skills, especially with MS office

What we offer:

Competitive base salary (starting from 85K)
annual bonus of up to 14%
100% company paid benefits
Pension matching (up to 7%)
3 weeks of vacation and personal days
Hybrid schedule (after probation)

Additional Information:

Job Posted:

March 28, 2025

Expiration:

May 25, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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