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The Branch Inspection Control Testing Execution Analyst is responsible for the monitoring/testing of controls executed within branches for Citi businesses that operate banking branches. This position reports to the Branch Inspection Controls Testing Team Leader within the Enterprise Branch & Legacy Franchises Control Testing Utility and is an execution-oriented individual contributor position accountable for executing branch inspection control testing.
Job Responsibility:
Executes assigned testing activities timely, accurately, and according to published standards, and delivers prompt and thorough reporting
Ensures accurate disposition in the Branch Inspection tool, promoting overall report quality, especially in description and classification of exceptions and accuracy of data recording
Manages service level agreement to ensure timely assessment execution and reporting of risks and control breaks to branch management
Uses data from varying systems and repositories to develop a thorough understanding of the branch being inspected, including identification of trends, anomalies, outliers, and red flags, escalating concerns as needed
Supports process improvement within the Branch Inspection group, which may include use of computer assisted assessment tools and techniques to drive efficiency and effectiveness in control testing
Supports covered businesses during reviews and/or the issue management process, performing walkthroughs/demos as required
Participates in identification and escalation of potential fraud and ethics concerns
Develops and maintains effective relationships with branch management, employees, and support functions to ensure a clear understanding of identified errors, drivers, and potential solutions
Requirements:
5+ years of experience, including 3+ years in a retail branch role
Extensive knowledge of sales, service, and operational activities and the control environment within a retail bank branch
Excellent organization and time management skills, producing high-quality work under rigid time constraints
Bachelor’s/University degree, or equivalent experience
Strong analytical and decision-making skills to assess risk and identified concerns materiality
Knowledge of typical branch systems
Proficient in Microsoft Office with an emphasis on MS Excel
Consistently demonstrates clear and concise written and verbal communication skill
Outstanding relationship building and relationship management skills
What we offer:
Extensive on-the-job training and exposure to senior leaders
Traditional learning opportunities
Chance to give back and make a positive impact through volunteerism
Resources to meet unique needs
Empowerment to make healthy decisions and manage financial well-being
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