Business Account Expert

• Daily customer communication and follow-up using various tools to complete outbound/inbound phone calls, emails, on-line meetings/appointments
• Perform research to understand customer’s unique needs, key contacts, and potential business opportunities
• Facilitate the entire sales process from the initiation of the original call to proposal, through finalization of an order for each customer you speak with
• Attend all required product and service training to ensure you have an in-depth knowledge of features and benefits of T-Mobile products and services

• High School Diploma (Required)
• 2 years Outbound Call Center or a related sales position (Required)
• 2 years Experience in customer service, sales, and/or retention (Preferred)
• Organization Candidate needs to be able to demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a speed and accuracy
• Task management ability to work well in a dynamic, constantly evolving environment that requires a high degree of multi-tasking (Required)
• Customer Relations, Outreach, LinkedIn, ZoomInfo, Outlook, WebEx Meetings (Preferred)
• Proficiency with salesforce.com. Enter and update Activities/Events
• appointments, calls, sales opportunities, contacts to ensure accurate reporting on a timely basis. (Preferred)
• Communication Superior listening skills, confident communicator
• speak with clarity and positive tone (Required)
• At least 18 years of age
• Legally authorized to work in the United States

• Customer Relations, Outreach, LinkedIn, ZoomInfo, Outlook, WebEx Meetings
• Proficiency with salesforce.com

medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance, mobile service & home internet discounts, pet insurance, and access to commuter and transit programs