Business Activity Owner Support Analyst, Citi

Business Activity Owner Support Analyst

Citi

Location:

Hungary, Budapest

Category:

IT - Administration

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

This role is primarily an entry- level Production and Operations role, processing transactions and delivering services within BTSS. It is responsible for executing third party risk management activities with daily tasks processing; ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules and regulations in support of the Citi’s Third-Party Management Program.

Job Responsibility:

Have a clear understanding of all Citi policies and procedures that directly impact Third Party Management (TPM) to drive the adoption and adherence to these processes and procedures to minimize risk
Build strong internal relationships and help strengthen controls and awareness across Citi businesses
Perform post-contract ongoing monitoring activities based on specific third-party risk profile, country, and / or business requirements in compliance with Third Party Management requirements and any other alternate framework requirements and ensure timely completion and updates to third-party related risk information
Provide expert guidance and support on key controls, standard processes, operating procedures, and promote best practices
Monitor reports to ensure third-party management policy required post-contract ongoing monitoring is carried out by responsible and / or accountable parties
Monitor progress on agreed upon third-party remediation activities and proactively escalate issues, as necessary
Facilitate and coordinate with Subject Matter Experts (SMEs) in areas such as Data Privacy, Export Licensing, and Continuity of Business (COB) to complete required due diligence activities
Respond to TPM related queries/concerns via Phone/e-mail/chats received from different stakeholders
Ensure that queries and requests are processed timely to maintain customer satisfaction. Customer queries must be well documented, monitored and efficiently always addressed
Engage with Third Party Officers (TPOs) as well as Sector and Regional Risk teams as necessary
Liaise with Third Party Officers (TPOs) and In Country Business Activity Owners (BAOs) and Sector/Regional Risk teams to provide guidance on policy compliance and overall third-party risk management requirements, as needed

Requirements:

Bachelor’s or University degree
Good communication skills in English
3+ years of experience on vendor management
Proven execution skills and ability to drive results in a Business/Operational organization
Excellent communication skills required to effectively influence a wide range of audiences
High proficiency of Microsoft Office
Ability to navigate through the global framework, handle conflicting priorities and goals
Third Party Management experience is preferred

What we offer:

Cafeteria Program
Home Office Allowance (for colleagues working in hybrid work models)
Paid Parental Leave Program (maternity and paternity leave)
Private Medical Care Program and onsite medical rooms at our offices
Pension Plan Contribution to voluntary pension fund
Group Life Insurance
Employee Assistance Program
Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
Flexible work arrangements to support you in managing work - life balance
Career progression opportunities across geographies and business lines
Socially active employee communities with diverse networking opportunities

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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