Business Manager in Business Execution

The CGME (Citi Global Markets Europe) Business Execution Office is responsible for supporting the CGME Management Team in driving the overall strategic agenda and the day-to-day business activities of CGME, its branches, the businesses and functions operating within the legal entity. This includes a wide spectrum of legal entity management and governance activities, and the Business Execution Office is responsible for driving, coordinating and aligning these activities across businesses, functions and geographies. Additionally, the CGME Business Execution Office is instrumental in enhancing CGME’s safety and soundness through consistent cross-enterprise program management and regulatory engagement coordination across the entity and other Citi affiliates. The Business Manager forms part of the Business Execution Office team and supports the team in a variety of initiatives to enable business growth through maintaining a strong, effective and efficient control environment, facilitating new business initiatives, product expansion and driving technology change for the legal entity. The role reports to the Sr. Business Unit Group Manager (`BUGM`) in the CGME Business Execution Office, Strategy, Governance and Transformation Team. The incumbent works closely together with the BUGM and the broader Business Execution team. The job necessitates a close cooperation with multiple businesses and support functions, in and outside of the legal entity, including Risk Management, Legal, Compliance, Finance, Operations and Technology, both in the region and locally, to achieve required results. Due to the scale of responsibilities and the evolving nature of the entity under the Single Supervisory Mechanism of the ECB, the jobholder will be a flexible, results orientated individual with the ability to deal with ambiguity and a diverse range of businesses and information simultaneously. The incumbent must be capable to work in a fast-paced matrix organization with moderate supervision, and with colleagues and stakeholders spread across the Europe Cluster. The role demands a strong work ethic, analytical problem solving and the person should have a high level of integrity to deal with confidential data and be able to demonstrate initiative and leadership.

• Support the BUGM within the Business Execution Office in defining and framing strategic initiatives
• Help prioritize and drive the execution of key strategic entity initiatives
• Foster a common purpose across businesses and functions within CGME, demonstrating particular consideration for the firm's reputation
• Support the BUGM on advising of the impact of programs, strategies, regulatory actions and provide financial and strategic input/analyses on issues affecting the organization
• Support preparation of several meetings, ensure the minutes and/or action points are accurately recorded and tracking of follow-up items takes place
• Prepare regular management reports on the Business Execution Office’s activities
• Support the BUGM in preparation of the governance reports and presentations to CGME’s governance bodies
• Support Business Execution Office team’s work with global functions to deliver on the entity strategy to drive revenue growth, cost optimization and governance initiatives under supervision of the BUGM within the CGME Business Execution Office
• Support the preparation of strategic entity documentation such as the CGME Strategic Plan, Entity Scorecard, several business reviews and initiatives
• Forster the “One-Citi” approach to drive client orientation throughout the organization
• Support the BUGM in the Business Execution office in ensuring that the business activities of CGME are compliant with all internal policies and external regulatory standards, applying sound ethical judgment regarding personal behavior, conduct and business practices
• Ensure that CGME governance & control frameworks are complimentary to Citi’s regional and global standards, also ensuring escalation procedures are adhered to
• Support internal and external audit/compliance reviews on a CGME entity level, provide support by preparation of materials and addressing concerns arising from these reviews
• Perform relevant controls owned by the Business Execution Office and manage relevant issue remediation exercises as required incl ownership of audit closing memos
• Work in conjunction with team and CGME functions and businesses to ensure that all regulatory changes which are impacting CGME will be adequately implemented in a timely manner
• Take ownership of allocated initiatives and drive them successfully to completion
• Drive regulatory remediation programs initiated by the CGME Management Team
• Provide credible challenge for all aspects of the Project Management Office (PMO) process, including: Red/Amber/Green ratings, Key Performance Indicators, status update, adherence to dates and deliverables, resource constraints, dependencies within and across significant programs, etc
• Support the BUGM in the Business Execution office in preparation of materials for critical regulatory responses and correspondence, coordinating senior leadership involvement, as necessary
• Lead the conduct risk management framework and process implementation efforts of CGME
• Support the global Conduct Risk framework implementation for all CGME and Germany related requirements in cooperation with the responsible functions
• Perform monitoring of conduct risk metrics and annual update of the CGME Conduct Risk Communication Plan and reporting of such to the relevant governance bodies
• Identify best practice approaches to conduct risk management for consideration by business lines in alignment with regional working groups and initiatives
• Responsible for setting CGME’s conduct risk management strategy, stakeholder management, governance approvals and documentation review
• Appropriately assess risk when decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
• Understand the significant conduct risks specific to their product or function and individual role at CGME and comply with the roles and responsibilities defined by Citi’s policies and subordinate policy documents on conduct risk management

• University degree
• Master in Business Administration, Finance or in a related discipline is beneficial
• At least 6+ years of experience within a fast paced business environment, preferably in a global/complex/matrix organization
• General knowledge of banking products and services
• Awareness of market needs and competitive environment
• First experience in strategic planning and entity governance
• First experience in project and process management
• Chartered Account (Wirtschaftsprüfer) background preferred

• Team player with ownership mentality
• Self-starter, highly motivated and willingness to assume responsibility
• Experience and demonstrated track record of collaboration across multiple, cross-enterprise projects /initiatives with proven outcomes
• Strong analytical and problem solving skills
• Good project management, organizational and time management skills
• Strong communication and writing skills across all organizational levels
• Ability to effectively plan, prioritize and manage own workload within tight deadlines
• Ability to lead and deliver results with attention to detail
• High performance and motivation level under pressure
• Experience and ability to run cross-enterprise projects / programs with proven outcomes
• Good stakeholder management and interpersonal skills with the ability to influence and build consensus
• Ability to develop relationships with peers across various functions
• ‘Process improvement’ mindset, willingness to challenge processes and seek out answers
• Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge
• Sensitive management of confidential, strategic, personal, and business critical information

• Global Benefits
• We bring the best to our people. We put our employees first and provide the best-in-class benefits they need to be well, live well and save well