Business Process Consultant, Inetum

Inetum

Location:

Bulgaria, Sofia

Category:

Consulting

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are looking for a Business Process Consultant to join our highly motivated and dynamic team based in Sofia. We want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in ServiceNow technology consulting and professional services world.

Job Responsibility:

Understand customer requirements and business objectives
Understand and assess customers’ current processes, tools and operating model
Support the governance to design and implement improvements utilizing Service Management
Understand and be able to explain ServiceNow capabilities
Implement/configure and optimize Service Now solutions
Design integrations between ServiceNow and third-party solutions (LDAP, ERP, DB, Inventory, etc.)
Perform UAT and knowledge transfer to customers
Create reports and generate metrics
Assist and help customers take ownership of implemented solutions
Possibility to travel

Requirements:

Minimum 5+ years of relevant experience in IT and/or consulting customer facing role
Experience in business and IT Service Management process onboarding projects
Fluent English (Verbal and Written)
BSc or MSc in IT, Business field or equal level of experience
Analytical skills – ability to synthesize large amounts of information to the most important points, to understand what information is needed to formulate a functional requirement, to be able to separate the important from the non-important information, to investigate and drill for information needed to close a topic, to summarize major points and trends, so that the client can get the big picture, and at the same time stay on top of the detail behind a solution
Strong interpersonal skills – leading skills, communication, negotiation, focus on detail, prioritization, decision-making and strong analytical, and problem-solving skills
Ability to meet deadlines by working under pressure
Very strong presentation and client negotiation skills
Willingness to travel and lead onsite customer workshops
Adaptable and agile to constantly changing customer requirements
Understanding and knowledge of ITIL/ITSM best practices
ITSM and Business process experience
Excellent overall knowledge of Information Technology, architectures and multi-tier applications
Understanding of relational databases
Agile/Scrum/SAFe knowledge and experience

Nice to have:

Experience in translating process requirements to software platform configurations, regardless of the platform – ServiceNow, Salesforce, SAP, HR platforms (Workday, SuccessFactors, etc)
Experience with understanding and capturing functional requirements from clients for one or more of the following ServiceNow Modules is an advantage: Hardware Asset Management, Software Asset Management, HR Service Delivery, Integrated Risk Management, Service Portfolio Management, Customer Service Management
Experience and good understanding of CMDB and Configuration management and governance practices
Basic JavaScript or other scripting language knowledge
Prior experience with integrations
ITIL 4 / ITILv3 certification
Experience with any of the following IT Service Management Solutions is considered a plus -Service Now, HP / Microfocus Service Manager, BMC Remedy, CA Service Desk or similar

What we offer:

Excellent remuneration package
Extended vacation
Flexible working arrangements
Additional Health insurance
Training and certifications
Multisport / Coolfit card (co-funded)
Great working environment and team spirit

Additional Information:

Job Posted:

March 29, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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