Business to Consumer Collections Specialist, Robert Half

Business to Consumer Collections Specialist

Robert Half

Location:

United States, Atlanta

Category:

Finance

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Business to Consumer Collections Specialist to join our team in Atlanta, Georgia. This role involves managing communicating with customers to collect outstanding payments and maintaining accurate records of collections activities. This is a long-term contract employment opportunity.

Job Responsibility:

Maintain detail oriented and empathetic communication with customers during collection efforts to preserve positive relationships
Accurately process customer credit applications and ensure efficient handling of the same
Analyze customer accounts to identify delinquent balances and determine appropriate follow-up actions
Negotiate payment arrangements or alternative payment plans in line with company policies and objectives
Collaborate with internal departments and customers to resolve disputes or discrepancies favorably
Document all communications and collection efforts in the system while ensuring compliance with company and legal standards
Prepare and maintain records of collections activities, including aging reports and account status updates
Provide regular updates to management on collection performance and any trends or challenges
Stay informed about industry best practices and legal requirements to ensure effective and compliant collections processes
Offer exceptional service and support to customers, helping them understand their account balances and available solutions

Requirements:

Minimum of 3 years of experience as a Collections Specialist or in a similar role
Proficiency in using Accounting Software Systems
Proficiency in using CRM
Knowledge of Epic Software is a plus
Strong understanding of Accounts Receivable (AR)
Experience in Answering Inbound Calls
Ability to perform Billing Functions
Experience in Claim Administration
Knowledge of Collection Processes is essential

Nice to have:

Knowledge of Epic Software

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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