Butler, Marriott Bonvoy

Butler

Marriott Bonvoy

Location:

Malaysia, Langkawi

Category:

Hospitality and Tourism

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

Job Responsibility:

Greet guests upon arrival and explain details and amenities
Respond to guest requests for special arrangements or services
Gather, summarize, and provide information to guests about the property and surrounding area amenities
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards
Document and resolve issues with discrepant rooms with Front Desk
Prepare, distribute, and communicate changes in assignment sheets/work boards
Assist management in hiring, training, scheduling, evaluating, counseling, and motivating and coaching employees

Requirements:

High school diploma or G.E.D. equivalent
At least 1 year of related work experience
At least 1 year of supervisory experience

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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