Call Center Agent, TUI

Call Center Agent

TUI

Location:

United Kingdom, Southampton

Category:

Call Center

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Join TUI within our specialist brand Intercruises as a Call Centre Agent based in Southampton, UK. This role sits within the Cruise Connect team where you will provide quality service to UK customers and international cruise liner clients across various communication channels.

Job Responsibility:

Receive inbound calls, emails, and Webchats
Respond to queries (e.g., location of pickups, prices, times, amendments)
Check availability using databases and spreadsheets
Offer alternatives to secure sales
Process cancellations/refunds
Monitor general domestic coaching inbox
Reconciliation of payments
Daily administration tasks
Assist operations staff with calling guests

Requirements:

Previous experience in customer service/reservations environment
Confident communication and organizational skills
Guest-focused with a drive to deliver excellent customer service
Previous administration or finance admin experience (advantage)
Willingness to learn and work independently or as part of a global team
Excellent level of English, both written and verbal

Nice to have:

Previous administration or finance admin experience

What we offer:

Attractive remuneration
Discretionary bonus schemes
Generous travel benefits
Extensive health & well-being support
Flexible working
Access to TUI Learning Hub
Opportunities for global projects and teams
Involvement in local charity and sustainability initiatives

Additional Information:

Job Posted:

March 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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