Call Center Agent

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Identify guest reservation needs and determine appropriate room type
• Verify availability of room type and rate
• Explain guarantee, special rate, and cancellation policies to callers
• Accommodate and document special requests
• Answer questions about property facilities/services and room accommodations
• Follow sales techniques to maximize revenue
• Input and access data in reservation system
• Indicate special room reservation types by inputting the correct code and rate into the reservation system
• Follow proper escalation procedures when addressing guest concerns
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Maintain confidentiality of proprietary information
• Protect company assets
• Protect the privacy and security of guests and coworkers
• Welcome and acknowledge all guests according to company standards
• Anticipate and address guests’ service needs
• Assist individuals with disabilities
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Answer telephones using appropriate etiquette
• Develop and maintain positive working relationships with others
• Support team to reach common goals
• Listen and respond appropriately to the concerns of other employees
• Comply with quality assurance expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Perform other reasonable job duties as requested by Supervisors

• High school diploma or G.E.D. equivalent
• No related work experience
• No supervisory experience
• None license or certification

Bilingual

• Chance to be proud of the work you do and who you work with
• Opportunity to join a portfolio of brands with Marriott International
• Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you