Call Center Specialist, Robert Half

Call Center Specialist

Robert Half

Location:

United States, Federal Way

Category:

Call Center

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are adding to our team a Call Center Specialist, based in Federal Way, Washington. This role will involve providing exceptional customer service, addressing customer needs, and enhancing our service delivery system. The role requires handling both incoming and outgoing calls, resolving diverse issues, and guiding customers through various processes.

Job Responsibility:

Efficiently handle incoming customer calls regarding processes and service inquiries, and address any concerns they may have
Make outgoing calls to customers to gather additional information, provide appointment reminders, or offer assistance with form completion
Address and resolve issues related to backgrounds, i9's, finger printing, training, and provide information on specialized services
Guide customers through necessary processes in accordance with guidelines, and escalate problems to the appropriate teams when necessary
Maintain strict confidentiality and compliance with all regulations and policies regarding customer information and data privacy
Document all call information in the customer relationship management (CRM) system according to standard operating procedures
Develop a deep understanding of healthcare programs, practices, and services
Uphold excellent customer service techniques, demonstrating patience and empathy toward a diverse customer population
Provide feedback to enhance the overall customer experience
Accept ownership for accomplishing new and different requests and explore opportunities to add value to job accomplishments

Requirements:

Minimum of 1 year experience working in a call center or similar customer service role
Proven ability to effectively assist customers and resolve their inquiries
Strong skills in answering customer inquiries in a timely and detail oriented manner
Exceptional customer communication skills, both written and verbal
Demonstrated ability to multitask and remain calm under pressure
Proficiency in using call center software and technology
High school diploma or equivalent required
Ability to work flexible hours, including evenings and weekends
Excellent problem-solving skills and ability to think on your feet
Ability to work as part of a team and contribute to a positive work environment

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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