Candidate Support Specialist, LHH

Candidate Support Specialist

LHH

Location:

United States

Category:

Customer Service

Contract Type:

Employment contract

Salary:

20.00 - 25.00 USD / Hour

Save Job

Apply Position

Job Description:

The Candidate Support Specialist at LHH serves as the primary contact for candidates, embodying the company's image and values. This role entails collaborating with delivery management and offering support to internal teams like Consultants and leaders, handling candidate-related administrative tasks. Their work is instrumental in maintaining high-quality service and seamless internal and external communications.

Job Responsibility:

Provide Inbound and Outbound Customer Service Support to candidates using phone, email, and chat
Serve as a first point of contact for candidates, taking responsibility to swiftly resolve their issues
Ensure availability for scheduled shifts and balancing your workload in collaboration with leaders and peers
Provide targeted assistance to the delivery operations team, handling specific tasks like pausing programs, booking office space, and overseeing assessments
Embody and reinforce LHH's positive brand image by strictly adhering to established protocols

Requirements:

At least 1 year in a professional, virtual contact center or similar environment with proven success
Must possess a personal computer, a headset, and have access to reliable internet for effective virtual engagement and communication
Expertise in Microsoft Office, Zoom, Salesforce.com, Zendesk, Jira, Salesforce Service Cloud, ServiceNow, or similar platforms
Capable of interpreting complex or unclear information to determine necessary actions for satisfying internal or external customer inquiries
Ready to assist in any task and go beyond expectations
Able to prioritize, organize, and manage multiple tasks simultaneously
A self-starter able to work autonomously across all organizational levels, adaptable to changing processes and priorities, and skilled at bringing order to ambiguous situations
Fluency in French Canadian and Spanish is preferred but not mandatory
Must be able to work 4-6 hours per day in Eastern or Central time zones, during business hours

Nice to have:

Fluency in French Canadian and Spanish

What we offer:

Growth opportunities within a human resources global leader
We prioritize learning to stay agile in an increasingly competitive business environment
We foster an open-minded environment where people spark new ideas and explore alternatives
Comprehensive benefits package including health, dental, 401k

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Parttime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Welcome to CrawlJobs.com –
Your Global Job Discovery Platform

At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.