Car Wash Dispatcher, Circle K

Car Wash Dispatcher

Circle K

Location:

United States of America, Minnetonka

Category:

Logistics

Contract Type:

Employment contract

Salary:

55500.00 - 62000.00 USD / Year

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Job Description:

Management and assignment of car wash work orders via Nuvolo. Coordination and dispatching of the Holiday car wash maintenance team and external vendors to required job sites as directed by electronic service requests or other. Dispatching duties also involve the operating and managing of Holiday’s electronic call logging/work order programs, computer programs, and other internet-based programs as directed. Another key focus of this position is to provide first-line contact and troubleshooting support to the stores requesting service. The Car Wash Maintenance Dispatcher will attempt to troubleshoot reported problems with the stores to potentially resolve issues without dispatching service to the site. If troubleshooting does not resolve the issues, the dispatcher will direct an internal tech or outside vendor to the site.

Job Responsibility:

Manage work orders and calls from corporate stores and provide basic car wash troubleshooting
Create, operate, and monitor the use of work orders in Service Now/ Nuvolo for maintenance needs
Create, operate, and monitor the use of Teams folders, spreadsheets, and other programs for office and tech use
Prioritize projects and dispatch internal / external technicians accordingly
Plan, schedule, and execute preventive maintenance needs for car washes and related equipment
Monitor vehicle traffic, vehicle maintenance, and remote employees as needed
Communicate with stores, internal service team, internal departments, operations, outside vendors, and regulatory agencies in a clear and precise manner regarding car wash
Provide technical information to non-technical individuals in a clear and detailed manner
Assist in setting up new vendors for services
Negotiate vendor services & labor rates, parts contracts
Approve and process invoices in accordance with company policy via programs such as Service Now, Nuvolo, Laserfiche, and POPA
Review, create work orders, and or provide approval to estimates for needed repairs and or requested changes to car washes
Store visits to meet with vendors and internal departments for service issues or reload walk throughs as needed
Participation in the rotating on-call, emergency after-hours program for all stores
Other duties as requested by Supervisor

Requirements:

Possess a basic knowledge of equipment repairs, mechanical background preferred
High school graduate
Previous carwash, maintenance, field service experience preferred
Ability to handle multiple tasks and stressful situations
Previous dispatch experience preferred, but not necessary
Strong communication skills are necessary
Ability to work independently or with minimal supervision
Knowledge of Microsoft Office and other internet-based programs are a must
Possess a strong attention to detail
Must possess strong organizational skills

Nice to have:

Previous dispatch experience
Knowledge of Microsoft Office and other internet-based programs

What we offer:

Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
Paid Vacations
Large, Stable Employer
Fast Career Opportunities
Work With Fun, Motivated People
Paid Comprehensive Training
401K With a Competitive Company Match
Performance and Incentive Bonuses
Flexible Spending/Health Savings Accounts
Tuition Reimbursement

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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