Case Specialist, Robert Half

Case Specialist

Robert Half

Location:

United States, San Diego

Category:

Customer Service

Contract Type:

Employment contract

Salary:

Not provided

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Job Description:

This role involves a high level of customer service, case management, and language skills, particularly in Dari, Pashto, or Farsi. As a Case Specialist, you will be responsible for reviewing applications, maintaining case files, and assisting participants with necessary case management services.

Job Responsibility:

Efficiently process and review customer applications
Maintain and update case files
Assist participants with case management services
Respond to routine requests for information
Follow-up on existing cases
Interact with different individuals
Conduct calls to confirm participant's living situation
Analyze cases to determine appropriate action
Work in a client services environment
Use language skills in Dari or Farsi to communicate effectively

Requirements:

Proficiency in Dari, Pashto, or Farsi
Excellent Customer Service skills
Ability to resolve Customer Service issues effectively and efficiently

What we offer:

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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