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This role primarily focuses on handling customer queries, processing applications, and maintaining accurate records within our organization. This role also involves monitoring customer accounts and undertaking appropriate actions when necessary.
Job Responsibility:
Accurately process customer credit applications
Maintain precise records of customer credit
Resolve customer inquiries related to cash application issues
Monitor bank account activity and compile daily activity reports
Ensure accurate and timely posting of receipts, discounts, and adjustments to customer accounts
Identify and obtain necessary documentation for missing remittances to post cash
Prepare daily and monthly reports for unapplied cash
Conduct monthly reconciliation of Accounts Receivable GL account
Create, assign reason code and dispute processor for disputes
Identify opportunities for improving business performance through automation and data usage
Assist in the development and enhancement of Cash Application processes
Collaborate cross-functionally with Finance Shared Services, Treasury, Credit COE, and IT
Ensure training documentation is accurate and regularly updated
Provide Cash application training to new employees and cross-functional candidates
Requirements:
Demonstrated proficiency in Customer Service
Excellent Communication skills
Extensive experience in Documentation
Proficiency in Microsoft Excel
Proven track record in Training
Strong Planning skills
Familiarity with Procedures
Experience in managing Cash Activity
Proficiency in handling Accounts Receivable (AR)
Working knowledge of Microsoft Outlook
Solid understanding of Finance principles
Experience in dealing with Vendors
Proficient in Report Writing
Ability to Perform Ad Hoc Financial analyses
Knowledge of Credit procedures
Experience in Receipt management
Excellent Collaboration skills
Proficiency in Microsoft Office Suites
Experience in Process Improvement
Ability to make necessary Adjustments in financial records
Experience in managing Customer Account
Familiarity with SAP ERP
Ability to handle Missing Invoices
Experience in Dispute Resolution
Knowledge of R Code
What we offer:
Medical, vision, dental, and life and disability insurance
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