Checkout Services Manager, IKEA

Checkout Services Manager

IKEA

Location:

United Kingdom, Croydon

Category:

Customer Service

Contract Type:

Employment contract

Salary:

37000.00 GBP / Year

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Job Description:

IKEA Croydon would like to welcome a Checkout Services Manager to the team. Are you a customer service champion with a keen eye for detail? We are looking for a Checkout Services Manager to lead our front-end team. You will ensure smooth and efficient checkout operations, train and motivate staff, and enhance the customer experience. If you have excellent organisational skills and a passion for retail and our customers, apply now!

Job Responsibility:

Prioritise our customers having a positive payment experience by ensuring the checkout area is in shape as new, co-workers are ready and available to assist customers
Overseeing a large team of co-workers and Team Leaders to ensure the best shopping experience for our customers
Be available to support the checkout co-workers when they cannot resolve a customer's need, dealing positively and quickly with issues raised by our customers
Understand the importance of accurate stock inventory and coach the checkout co-worker to have this knowledge
Ensure there is the right number of co-workers in the right place at the right time to run the checkout area efficiently
Follow cash handling procedures to ensure the security of money handling

Requirements:

Proven customer focused mindset, with a sound understanding of business and a background gained from working in a customer-focused, fast-moving and multichannel retail environment
Experience of working in a management role within retail and taking responsibility for a large team
Confident communicator who can take the initiative to influence others and adapt quickly to changing demands using customer insights
Ability to set clear expectations and directions with good analytical and numerical skills
Proven record/experience of developing people and organisations
Ability to understand the key principles of the shopping experience and customers’ expectations

What we offer:

15% IKEA discount & discount portal helping you save £100’s on High-street retailers
Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans
iBenefits – Rewards & discount portal
Free healthy meal option, salad bar, fruit, and hot/cold drinks

Additional Information:

Job Posted:

March 26, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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