Clerk-Front Desk, Marriott Bonvoy

Clerk-Front Desk

Marriott Bonvoy

Location:

China, Jiaxing

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Job Responsibility:

Process all guest check-ins
Process all payment types
Process all check-outs
Answer, record, and process all guest calls, messages, requests, questions, or concerns
Coordinate with Housekeeping
Communicate parking procedures
Supply guests with directions and information
Run daily reports
Complete designated cashier and closing reports
Cash guests' personal checks and traveler's checks
Count bank at the beginning and end of shift
Balance and drop receipts
Follow all company safety and security policies
Welcome and acknowledge all guests
Speak with others using clear and professional language
Develop and maintain positive working relationships
Comply with quality assurance expectations
Stand, sit, or walk for an extended period of time
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Perform other reasonable job duties as requested by Supervisors

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Inclusive, people-first culture
Opportunities to put guests at ease in a friendly, genuine, and approachable environment
Part of a united Four Points by Sheraton community
Access to Marriott International's global team

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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