Clerk-Reservations, Marriott Bonvoy

Clerk-Reservations

Marriott Bonvoy

Location:

China, Hefei

Category:

Hospitality and Tourism

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The Clerk-Reservations position at Four Points by Sheraton Hefei Shushan involves processing reservations, addressing guest needs, and ensuring a high level of customer service. The role requires attention to detail, strong communication skills, and the ability to work in a team-oriented environment.

Job Responsibility:

Process reservation requests, changes, and cancellations
Identify guest reservation needs
Verify room availability
Explain policies
Accommodate special requests
Answer property-related questions
Maximize revenue using sales techniques
Input data into reservation system
Follow escalation procedures for guest concerns
Maintain confidentiality and professionalism
Assist guests with disabilities
Develop positive working relationships
Comply with quality standards
Perform physical tasks as required

Requirements:

High school diploma or G.E.D. equivalent
No related work experience
No supervisory experience
No license or certification required

What we offer:

Inclusive, people-first culture
Non-discrimination policy
Global team environment
Opportunities for personal and professional growth

Additional Information:

Job Posted:

March 21, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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