Client Services Representative, Robert Half

Client Services Representative

Robert Half

Location:

United States, Collierville

Category:

Customer Service

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

The main focus of this role will be handling customer orders and inquiries, ensuring accurate record-keeping, and delivering an exceptional level of customer service.

Job Responsibility:

Efficiently enter all customer orders and maintain high service standards for both internal and external customers
Actively monitor various communication channels to respond to customer inquiries promptly
Update important timelines such as ETA, ATA, schedules and confirmations of arrivals and empty return as directed by the supervisor
Regularly update company-related software to ensure accurate information is available for executing delivery and pickup
Uphold the company's core values and conduct all business operations in a highly ethical manner
Maintain accurate customer credit records and process customer credit applications with precision
Use various software systems, including SixWheel, ADP, and other related software, for basic updates to meet required service levels
Build and maintain solid relationships with vendors and customers, ensuring their needs are met in a timely manner
Communicate intercompany charges and inform supervisor of any vendor or customer disputes
Follow established efficiencies to increase capacity and deliver the highest quality of customer service as per our Service Level Agreements
Perform other duties as assigned by the management

Requirements:

At least 2 years of experience in a similar role as a Client Services Representative
Proficiency in using Accounting Software Systems
Familiarity with ADP - Financial Services is necessary
Ability to navigate and effectively use Computer Programs
Experience with CRM systems is required
Comfortable in using EHR SYSTEM
Knowledge of About Time software would be advantageous
Capable of Answering Inbound Calls in a detail oriented manner
Understands Benefit Functions and can carry them out efficiently
Ability to perform Billing Functions
Experience in Claim Administration is required
Knowledge of Intermodal Logistics is preferable
Familiarity with Logistics processes and systems
Experience in Logistics & Distribution is a plus
Understanding of Global Logistics will be considered an asset

Nice to have:

Knowledge of About Time software
Knowledge of Intermodal Logistics
Familiarity with Logistics processes and systems
Experience in Logistics & Distribution
Understanding of Global Logistics

What we offer:

medical
vision
dental
life and disability insurance
eligibility to enroll in company 401(k) plan

Additional Information:

Job Posted:

March 24, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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