Client Technology Data and Change Manager, Citi

Citi

Location:

Ireland, Dublin

Category:

IT - Software Development

Contract Type:

Not provided

Salary:

Not provided

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Job Description:

We are seeking a Client Technology Data & Change Manager with a strong background in financial services, technology aptitude and a passion for delivering innovative solutions. This role is client-facing and focused on solving complex problems by working collaboratively with senior stakeholders, both internally and externally. You will manage programs that define data driven solutions, drive change, and business re-engineering though best in class, end to end solutions.

Job Responsibility:

Client Facing Solutions: Engage directly with clients in the financial services industry to understand their needs and develop tailored solutions
Problem Solving & Solution Delivery: Identify client pain points, propose innovative technology-oriented solutions, and oversee their implementation to ensure delivery of high-quality results
Data Management: Work with clients in understanding their data requirements and collaborate with internal stakeholders to support this
Change Management: Lead change initiatives for clients, ensuring seamless transitions and the adoption of new technologies and processes
Program Management: Drive program success from initiation through execution, ensuring that goals, timelines and deliverables are met
Business Re-Engineering: Partner with cross-functional teams to analyze existing processes, identify inefficiencies, and design technology-driven enhancements
Stakeholder Management: Build and maintain strong relationships with senior-level stakeholders, including C-Suite executives, to align solutions with business strategies and goals
Technology Focus: Stay up to date with industry technology trends and integrate relevant innovations into client solutions and internal process
End-to-End Delivery: Define, design, and deliver end-to-end solutions that are scalable, sustainable, and meet both business and technical requirements

Requirements:

Demonstrated experience in the Investment Banking or Asset Management industries, preferably in Custody, Fund Services, ETF Servicing, Transfer Agency, FX, Securities Lending or Middle Office areas
Ability to drive holistic operational processes and cross product technical solutions across product areas
Demonstrated client-facing experience with a concentration on technical relationship management and technical program delivery with proven success
Proven Project management skills focused on technical solutions delivery
Operate with a product and solutions mindset
Excellent stakeholder management skills, with the ability to build and maintain strong relationships with senior-level stakeholders, both internally and externally
Must possess highly professional presence
Excellent communication and relationship-building skills
Must possess ability to lead working sessions and senior client presentations
Ability to drive consensus and manage differing points of view with composure
Demonstrated experience of leading and participating in continuous improvement initiatives relating to client delivery and problem management
Experience in discussing and presenting complex technical ideas to stakeholders with varying levels of technology background
Ability to plan and host key reviews with clients, managing the agenda and ensure both Citi and the client views are represented
Ability to manage cross-organizationally without direct reporting lines, effectively influencing and leading teams to achieve business objectives as an individual contributor
Present findings in a clear, non-technical manner, translating data insights into actionable recommendations
Build and maintain strong relationships with clients, ensuring data solutions align with their goals
Familiarity with SnowFlake and client API integration
Use storytelling techniques to make data-driven insights actionable

Nice to have:

Proven ability to handle multiple streams of intense activity in a fast-paced technology environment
Ability to critically analyze data and processes to identify issues, root causes and corrective actions
Strong organizational skills - for self and with the ability to get the best from others
A delivery-focused approach with a high level of attention to detail
Demonstrated ability to manage multiple, strategic client relationships in a client facing role
Familiarity with big data concepts, data integration platforms such as Snowflake and APIs is a plus
Knowledge of Aladdin platform, including its capabilities and workflows preferred
Innovative and creative thinker and problem solver
able to generate new ideas
forward-thinker
thought-leader
Strong attention to detail, follow-through and results oriented
Familiarity with digital transformation and enterprise solutions
Experience with agile methodologies and tools
Honed consulting, influence, and negotiation skills to achieve desired outcomes
Be able to travel about ~20% of the time

What we offer:

27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources

Additional Information:

Job Posted:

March 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Client Technology Data and Change Manager