Clinical Services Manager, Baxter

Baxter

Location:

United States, Milpitas

Category:

Health and Beauty

Contract Type:

Employment contract

Salary:

104000.00 - 135000.00 USD / Year

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Job Description:

We are looking for a Clinical Services Manager to join our Ambulatory Cardiac Monitoring team in our Milpitas, CA office who is passionate about ECG interpretation and helping cardiac patients through our innovative remote patient monitoring technologies. The right individual will join a multi-faceted and fast-paced environment focused on high quality patient care. Primary duties include, but are not limited to, managing a team of ECG Analysis Technicians, ensuring high quality outcomes for patients and customers, adapting processes and team performance to business needs, developing team members, and achieving metric goals in collaboration with direct reports and peers within leadership.

Job Responsibility:

Responsible for overseeing the day-to-day workflow of assigned team members while ensuring operational standards and goals are met
Recruit, hire, and schedule ECG Analysis Technician team members to support daily business needs
Consistently meet or exceed KPIs for self and team as designated by management
Evaluate team performance and provide guidance, support, recognition, and/or improvement plans
Proactively track team performance metrics and implement preemptive support to ensure individual and team goals are met
Facilitate ongoing development of staff including, but not limited to, one-on-one meetings, annual performance evaluations, potential promotion opportunities, and implementing corrective action as needed
Contribute to the strategic management, planning, and leadership of the Clinical Services staff
Ensure staff compliance with all Company policies and procedures in addition to any state or federal regulation agencies
Coordinate with the Training & Development team on continuing education for staff
Stay up to date with current procedures and practices for ECG scanning and report building, including completing ECG/CAM Reports as needed
Other tasks and duties as assigned

Requirements:

High school diploma or equivalent
CRAT or CCT certification. If not already certified, must obtain CRAT or CCT within 12 months of hire date
Six (6) months or more experience in a lead, supervisory, or management role
For internal candidates, must have some experience in an EPM role or higher within the Clinical Services department OR comparable experience in a prior position
One (1) to three (3) years of experience as a Holter, Event, or Telemetry technician with in-depth knowledge and skill of advanced ECG interpretation
External candidates must pass an ECG Interpretation exam prior to hire date
Detailed and advanced knowledge of cardiology, electrophysiology, and related physiology as it applies to cardiac monitoring and ECG reporting
Proven ability to lead and inspire leadership skills amongst clinical staff
Previous experience and/or ability to speak with internal and external customers articulately and professionally
Excellent written and verbal communication skills
Thorough attention-to-detail and documentation skills
Proven analytical and problem-solving skills
Great time management and ability to multi-task and/or prioritize workflow
Excellent PC proficiency level
Must be able to balance team/individual responsibilities and contribute to a positive team culture
Phenomenal work ethic and desire to provide high quality outcomes (reports) to our customers and patients

Nice to have:

Associate degree or two years of college course work preferred
Prior experience in a managerial role preferred
Three (3) or more years of experience in expert ECG interpretation preferred
Prior experience in a Holter or Telemetry monitoring center preferred
Prior experience with Nemon or LX Analysis software preferred
Prior knowledge of medical terminology specific to Cardiology and Electrophysiology preferred

What we offer:

Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan (RSP)
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits

Additional Information:

Job Posted:

March 20, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Clinical Services Manager